Delivery and returns
The Coloured House handles all orders with the utmost care. The delivery time of our products is between one day and three weeks, depending on the availability of the product.
Should circumstances arise which may delay delivery than you will be informed. When a portion of your order is ready for shipment, this will be sent to you. The remainder of your order will be put on back order and will be delivered to you as soon as its available.
All products undergo a quality check before they go on the way to our customers. However, it can happen that you do not agree with the quality of the product delivered to you. Before returning the product, please contact us, in order to avoid any problems.
It is always possible to exchange or return your order.
The right of withdrawal
You have the right to cancel the contract within 14 days without giving any reason.
During this time you can do that with the product what is reasonably necessary to evaluate the product. It is allowed to try the product out as you would do in a physical store. You can withdraw the product from the package unless the package includes a seal. Have you done more than what was necessary to try the product, then we can charge for any damages incured.
The withdrawal period will expire 14 days after the day you or a third party designated by you other than the carrier, has received the product in possession.
If you have ordered in one order more goods with different delivery times, the withdrawal period shall expire 14 days after the day you received the final product or component.
To make use of your right of withdrawal you can get the product returned to us within 14 days, including a notice, such as an e-mail to firstname.lastname@example.org that appeals to your right of withdrawal, to:
The Coloured House
Please return the product in the original packaging as much as possible.
In case of withdrawal, you will receive the payment for the item as soon as possible and no later than 14 days after your return has been received. We will pay you back with the same Method with which you paid it, unless you have agreed to another method with us.
You bear the costs for the return. We estimate that this cost will amount to a maximum of € 6-15.